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AI team

One assistant for orders, another for advice, all from your knowledge base

Add assistants for the kinds of questions you get, each with its own name, picture and role. Every message goes to the one that fits, and with order lookup the assistant can tell visitors where their own order is.

Plans Starter (1 assistant answering at a time), Team (3) and Business (10). Order lookup from your own system on Team and Business

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The AI team settings: the general assistant Mia, Ren for orders and Sora for tea advice, with order lookup switched on below.
Give each assistant a name, picture and role, and turn on order lookup.

Answers from the right expert

Each question goes to the assistant that handles it

Write a line about what each assistant handles. One model call picks the assistant and writes the answer, so a reply counts once, whoever writes it. The chat shows who is answering, and a new topic can bring in another assistant.

  • Up to 10 assistants kept, each with a name, picture and role
  • One shared knowledge base
  • A general assistant answers what the others don't
A visitor on a tea shop's website asks where their order is. The orders assistant asks for the order number and email, then answers with the shipment and tracking link.
The visitor's view: the orders assistant checks the order and gives the tracking link.

How order lookup works

Number and email

The assistant asks for the order number and the email it was placed with, and answers only when both match.

Your own system

We send the number and email to your https address, signed like webhooks, and it answers with the order. We never hold your database or API credentials.

Status and tracking

The assistant answers only from what your system sends back: status, payment, items, shipment and the tracking link.

People for changes

Changes, cancellations and refunds still go to your team, with the order number in the handoff.

Questions

How many assistants can we have?

Any plan keeps up to 10. Starter answers with 1 at a time, Team with 3 and Business with 10.

Does each assistant use its own AI answers?

No. All assistants share the plan's monthly AI answers, and a reply counts once whoever writes it.

Can a visitor see someone else's order?

No. The assistant needs both the order number and the email the order was placed with, and never talks about other orders.

Can we try order lookup before visitors do?

Yes. Settings › AI assistant has a test lookup that shows what your system returns.

More features

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