Never goes dark
At your monthly limit, new chats switch to leave-a-message mode.
Early access · waitlist open
Website live chat your whole team can share
Automatic replies answer the easy questions from your own Q&A. Your team picks up the rest in one shared inbox.
- Free plan with 2 agents
- Single sign-on from $29 a month
- Widget and inbox in 7 languages
- A visitor asks on your site
- An automatic reply answers from your Q&A
- Your team takes over when it matters
Made for small support teams
Automatic replies
The easy questions answer themselves
Add your questions and answers, try one out, and switch it on. Replies only use what you wrote.
- Finds the answer even when visitors ask in other words
- Hands off the chat to your team when it isn't sure
- Your own name and tone
- From the Starter plan
Shared inbox
One inbox for the whole team
Pick up a chat with one click, leave notes only agents see, and see who is typing so no visitor gets two answers.
- Open, mine, unassigned and closed
- Internal notes
- Typing and read receipts
Ratings
See how every chat went
Visitors rate the chat when it ends, and can mark each automatic reply as helpful or not. Low scores get their own inbox tab.
- Satisfaction and scores by day, on every plan
- Scores by agent from the Team plan
- A phone alert on a low score (Team and up)
Single sign-on
Staff sign in from your own admin panel
Your server signs a short-lived token and sends staff straight to the inbox. New agents are added on their first sign-in.
- From the Starter plan
- Require sign-on for every agent
- Signed-in visitors show as verified
Answer by email when offline
Nobody online? Visitors leave their email and you reply later.
Privacy tools built in
Export every conversation as CSV or JSON on any plan, and find, export or delete one visitor's data, with a one-year activity log.
Seven languages
Widget and inbox in English, 日本語, 한국어, 中文, ไทย and Tiếng Việt.
Live in an afternoon
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Paste one script tag
Add it to your site or theme. It displays a small button and loads the chat only when a visitor opens it.
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Bring your team
Invite agents by email, or connect single sign-on so they can log in from the admin panel they already use.
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Answer from one inbox
Every conversation arrives live in a shared inbox that works in the browser on desktop and phone.
<script src="https://chat.hibira.io/w/v1.js"
data-workspace="ws_…" async></script>Simple plans, priced per team
Agents are included in every plan. You pay for the conversations your visitors start, not for each person who answers. Launch prices, which may change before general availability.
Free
$0
Try it on one site
- 2 agents
- 100 conversations / month
- 1 website
- 30-day history
- Hibira badge on the widget
- No AI answers or translation
Starter
$29/month
Small shops and side projects
- 3 agents (up to 5)
- 1,000 conversations / month
- 2 websites
- 1-year history
- No Hibira badge
- Single sign-on (JWT) and verified visitors
- 300 AI answers / month (auto-replies and suggested replies)
- Inbox translation, up to 5,000 / month
Team
$79/month
Growing support teams
- 8 agents (up to 16)
- 3,000 conversations / month
- 5 websites
- 2-year history
- Saved replies, teams, business hours
- Ratings, webhooks and REST API
- 1,000 AI answers / month (auto-replies and suggested replies)
- Inbox translation, up to 5,000 / month
Business
$199/month
Larger teams with IT rules
- 20 agents (up to 40)
- 8,000 conversations / month
- 20 websites
- 3-year history
- OIDC and SAML, required SSO
- Roles, routing and reports
- 2,000 AI answers / month (auto-replies and suggested replies)
- Inbox translation, up to 5,000 / month
Enterprise
from $599/month
Custom terms and volume
- SCIM and audit log
- Inbox inside your admin panel
- Custom history period
- SLA and dedicated support
- Custom AI answers and translation volume
AI in each plan
| Free | Starter | Team | Business | Enterprise | |
|---|---|---|---|---|---|
| AI answers / month | — | 300 | 1,000 | 2,000 | Custom |
| AI auto-reply to visitors | — | ✓ | ✓ | ✓ | ✓ |
| Suggested replies for agents | — | ✓ | ✓ | ✓ | ✓ |
| Translation in the inbox | — | 5,000 / mo | 5,000 / mo | 5,000 / mo | Custom |
Suggested replies and auto-replies share the monthly AI answers. Translation has its own monthly allowance and does not use them. The Free plan has no AI features.
- A conversation is counted once a month when a visitor sends at least one message.
- At your limit, new chats switch to leave-a-message mode. Nothing is cut off.
- Add-ons: extra agent $9 / month, 1,000 more conversations $15, 1,000 more AI answers $25.
- Pay yearly and save 10%.
Questions
When can we start?
We're inviting teams from the waitlist in small groups. Join and we'll email you when your invite is ready.
Is there a free plan?
Yes. Free includes 2 agents and 100 conversations a month, with no time limit.
What happens when we reach the conversation limit?
Nothing breaks. New chats switch to leave-a-message mode, visitors leave their email, and we remind you to add conversations or upgrade.
Will it slow down our website?
No. The script only draws a small button. The chat panel and its live connection load when a visitor opens the chat.
Can our staff sign in with the accounts they already have?
Yes. From the Starter plan, your admin panel can log staff into the inbox with a signed token. Business adds OIDC and SAML for Google Workspace, Microsoft Entra ID, Okta, and others.
Is our content used to train models?
No. Your Q&A and articles are used only to answer your own visitors, and a deleted entry is no longer used.
How is this different from the Hibira Chat API?
The Chat API on hibira.io is for developers building chat into their own apps. Live Chat is a ready-made website widget and support inbox for your team.
Does it work with Shopify or WordPress?
Plugins for Shopify, WordPress and Bubble are planned after launch. Until then, paste the script into your theme.
Be first in line
Leave your email and we'll send your invite as soon as your spot opens.
Join the waitlist