Teams
Group agents, move a chat to a team from its header, and filter the inbox by team.
Teams and assignment
Every chat reaches the right person, without anyone watching the queue
Put agents into teams such as Sales and Support, answer the questions you get every day with one shortcut, and tell visitors when you are back. On Business, new chats go to an available agent on their own.
Plans Teams, saved replies and business hours on Team and Business. Automatic assignment on Business
Less waiting, less typing
The next free agent gets the next chat
A chat is assigned as soon as it waits for a person: when it starts, or when the AI assistant hands it to the team. Agents count as available while their inbox is open and they are not set to Away. When nobody is, the chat waits for the next agent who comes online.
- In turns, or to the agent with the fewest open chats
- A limit of open chats per agent
- Assignment within each team
What your team gets
Saved replies
Write an answer once and insert it with / and its shortcut. {visitor_name} and {agent_name} become first names. Up to 200 per workspace.
Business hours
Set your opening hours, time zone and days off. Outside them the chat says when you are back and asks for an email.
Automatic assignment
On Business, chats go to available agents in turns or to the least busy one, so nothing sits in Unassigned.
Questions
Which plans include this?
Teams, saved replies and business hours are on Team and Business. Automatic assignment is on Business.
Can agents still take a chat themselves?
Yes. Agents can take or reassign any chat, and an agent at the limit can still take more by hand.
Does the AI keep answering outside business hours?
Yes, if the AI assistant is on. Visitors also see when you are back, and can leave an email so your reply reaches them.
Can we manage these from code?
Yes. With an admin key, the REST API manages teams, business hours, saved replies and assignment.
More features
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AI replies
Answers common questions in seconds from your own Q&A, and hands the chat to your team when it isn't sure.
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AI team
Several AI assistants, each for its kind of question, and answers about a visitor's own order.
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Knowledge base
Questions and answers plus longer articles. The AI answers only from what you put here.
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Shared inbox
One live inbox for the whole team: take a chat, leave internal notes, see who is typing.
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Ratings
Visitors score chats 1–5 and rate AI answers. A report shows what is working and what to fix.
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Single sign-on
Staff go from your own admin panel straight into the inbox. New agents are added on first sign-in.
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Chat widget
One script tag. A small button that loads the chat only when a visitor opens it, full screen on phones.
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Page sharing
See the page a visitor is on, point to the right spot, and on Business press a button for them.
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LINE Official Account
Answer your LINE Official Account in the same inbox as your website chat, with AI replies and your team.
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Data and privacy
Find, export or delete a visitor's data, export your whole workspace, and keep a one-year activity log.
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Add live chat to your site today
Sign up with your work email, paste one script tag, and start answering visitors in minutes.
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