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Data and privacy

Answer privacy requests in a minute

When a visitor asks what you hold about them, or asks you to delete it, find them by email or visitor ID and export or delete their data from the portal.

Plans Every plan

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Data and privacy settings: a visitor found by email with export and delete buttons, and the whole-workspace export.
Find a visitor by email, then export or delete their conversations.

A record of every change

A one-year activity log

Sign-ins, invites, role changes, settings and knowledge base edits are all recorded with who did it and when, so you can answer "who changed this?" without guessing.

  • Sign-ins with how they signed in
  • Team, settings and knowledge base changes
  • Kept for one year
The activity log with sign-ins, invites and knowledge base changes.
Who changed what, kept for one year.

Tools for your privacy obligations

Find a visitor

Search by the email a visitor gave or by their visitor ID.

Export or delete

Download a visitor's conversations, or delete them for good.

Export everything

The owner can download every conversation as a CSV spreadsheet, or everything, including settings, team and knowledge base, as JSON.

Your history period

Conversations are kept for 30 days on Free, 1 year on Starter, 2 years on Team and 3 years on Business.

Questions

Do you offer a data processing agreement?

Yes. The Live Chat DPA is published at chat.hibira.io/legal/dpa.

Is a deleted visitor really gone?

Yes. Deleting removes the visitor's conversations from your workspace for good.

Can we take our data with us?

Yes. The owner can export the whole workspace as CSV or JSON at any time.

More features

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Leave your email and we'll send your invite as soon as your spot opens.

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