1โ5 score with comment
Visitors rate the chat after you close it. Turn the question off in widget settings if you don't want it.
Ratings
Know how every chat went, not just how many there were
When you close a chat, the visitor can score it from 1 to 5 and add a comment. AI answers get ๐ or ๐ with a reason. Everything lands in one report.
Plans Ratings and the report on every plan. By-agent scores and phone alerts from Team
Act on bad ratings
Low scores never get lost
Every chat scored 1 or 2 shows up under Low ratings in the inbox, with the visitor's comment right in the conversation, so someone can follow up the same day.
- Low ratings tab in the inbox
- Visitor comments next to the conversation
- Phone alerts for low scores on Team and Business
What you can measure
๐/๐ on AI answers
Each AI answer can be rated, and a ๐ asks for a reason such as "didn't answer the question".
Report for 7, 30 or 90 days
Satisfaction, average score, rating rate, helpful AI answers and chats solved by AI.
Scores by agent
On Team and Business, compare scores across agents to see who needs help.
Questions
Can visitors rate without leaving a comment?
Yes. The comment is optional. One tap on a score is enough.
Can we turn ratings off?
Yes. Switch off "Ask visitors to rate chats" in the widget settings.
Which plans include ratings?
Ratings and the report are in every plan, including Free. By-agent scores and phone alerts for low ratings start on Team.
More features
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AI replies
Answers common questions in seconds from your own Q&A, and hands the chat to your team when it isn't sure.
Learn more -
Knowledge base
Questions and answers plus longer articles. The AI answers only from what you put here.
Learn more -
Shared inbox
One live inbox for the whole team: take a chat, leave internal notes, see who is typing.
Learn more -
Single sign-on
Staff go from your own admin panel straight into the inbox. New agents are added on first sign-in.
Learn more -
Chat widget
One script tag. A small button that loads the chat only when a visitor opens it, full screen on phones.
Learn more -
Data and privacy
Find, export or delete a visitor's data, export your whole workspace, and keep a one-year activity log.
Learn more
Be first in line
Leave your email and we'll send your invite as soon as your spot opens.
Join the waitlist