Hibira Live Chat
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Page sharing

Stop describing the page. Show it.

When a visitor is stuck, ask to see their page. They allow it in the chat, and you see what they see, live, with your pointer on their screen.

Plans 10 sessions a month on Starter, 100 on Team, 500 on Business. Pressing buttons for the visitor on Business

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The agent's view of a visitor's page in the inbox, marked Live, with the visitor's pointer on a product card.
You see the visitor's page as it changes, with their pointer.

Private by design

Only what the visitor agrees to

The visitor allows each session. What they type is never shown, and checkout, payment and account pages pause the view before anything leaves their browser. Nothing of the page is kept.

  • The visitor allows every session
  • Typed text, card and password fields always hidden
  • Checkout, payment and account pages never shown
A shop page with a banner saying the agent can see the page, the agent's pointer named Aiko on a product, and the chat panel.
The visitor sees your pointer and a banner they can stop at any time.

How it works

Ask from the conversation

Press See the visitor's page. The visitor gets a card in the chat and has two minutes to allow it.

Point and highlight

Your pointer appears on their screen with your name, and a click draws a ring where they should look.

Press it for them

On Business, the visitor can let you press links and buttons from their banner. Fields and payment forms stay out of reach.

Encrypted, not recorded

The page is sent as its structure, not as video, and is encrypted in the browser. Nothing is stored after the session. The conversation and the activity log note who asked, when, and for how long.

Questions

Does the visitor need to install anything?

No. It runs in the chat widget already on your site, in any browser.

What happens when the visitor opens another page?

The view moves with the visitor to the next page in the same tab, for up to 30 minutes.

Can the agent see passwords or card numbers?

No. Every field's value is hidden in the visitor's browser, and checkout, payment and account pages are never shown.

Can we turn page sharing off?

Yes. Switch it off in the widget settings and agents can no longer ask.

Which plans include it?

Starter includes 10 sessions a month, Team 100 and Business 500. Pressing links and buttons for the visitor is on Business.

More features

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