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LINE Official Account

LINE messages in the inbox your team already uses

Connect your LINE Official Account once. Every message to it becomes a conversation next to your website chats, and every answer goes back to the customer in LINE.

Plans 1 LINE account on Starter, 3 on Team, 10 on Business. Messaging app buttons on every plan

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The Channels settings page with a connected LINE Official Account, its push message count and the webhook URL.
Paste the Channel ID and secret. We set the webhook for you.

One inbox

The same answers, wherever customers write

The AI answers LINE messages from your own Q&A, and hands the rest to your team. Assign, add internal notes and translate exactly as you do for the website chat.

  • AI replies from your knowledge base
  • Photos and files from LINE in the conversation
  • A LINE tag on every LINE chat
The inbox with a LINE conversation marked LINE, an automatic reply and an agent's answer.
LINE chats carry a LINE tag in the inbox and are answered like any other chat.

What you get

Three-step setup

Turn on the Messaging API, copy the Channel ID and secret, and paste them in Settings › Channels.

Replies stay free

Answers within a minute of the customer's message use LINE's free reply. The page shows how many paid push messages you have used this month.

Photos and files

Images and files customers send in LINE appear in the conversation. Stickers, video and audio show as a note.

Messaging app buttons

Add buttons for LINE, Zalo and KakaoTalk to the chat window, so visitors can follow you in the app they prefer. Every plan.

Questions

Do we need a LINE developer account?

You need a Messaging API channel for your Official Account, which you turn on in the LINE Official Account Manager. The Channels page walks you through it.

Will LINE's own auto-reply interfere?

Turn off LINE's auto-reply and greeting messages and turn Webhook on, so every message reaches the inbox.

Which plans include LINE?

Connecting LINE starts on Starter with 1 account, Team has 3 and Business 10. The messaging app buttons are on every plan, including Free.

More features

Add live chat to your site today

Sign up with your work email, paste one script tag, and start answering visitors in minutes.

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