Questions and answers
The questions visitors ask most, each with your answer: shipping times, returns, opening hours.
Knowledge base
Write it once, and every visitor gets the same right answer
Add short questions and answers, or paste longer articles like a brewing guide or a returns policy. The AI picks the entries that fit each question and answers in the visitor's words.
Plans Starter (50 entries), Team (300) and Business (1,000)
Simple to keep up to date
Changes apply on the next answer
Edit an entry when prices or policies change, and the next visitor gets the new answer. Delete an entry and the AI stops using it.
- Two kinds: question and answer, or article
- Up to 20,000 characters per entry
- Keep a source link on articles, seen only by your team
What goes in the knowledge base
Articles
Longer text such as guides and policies. The AI reads the parts that fit the question.
Searches by meaning
The assistant matches by meaning as well as by keywords, so “When will my parcel arrive?” finds your shipping answer, even when it is asked in another language.
Change log
Every save and delete is recorded in the activity log with who made it.
Questions
Do visitors need to use the same words as our entries?
No. Search works by meaning as well as by keywords, so a question worded differently, or asked in another language, still finds the right entry. Product names, codes and numbers are matched exactly.
Can I write entries in one language and answer in another?
Yes. The assistant replies in the visitor's language, even when the entry is written in another one.
How many entries can we have?
Starter includes 50 entries, Team 300 and Business 1,000.
Do we need the knowledge base without AI replies?
No. It is only used for AI replies. The Free plan has no AI replies, so it starts on Starter.
More features
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AI replies
Answers common questions in seconds from your own Q&A, and hands the chat to your team when it isn't sure.
Learn more -
Shared inbox
One live inbox for the whole team: take a chat, leave internal notes, see who is typing.
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Ratings
Visitors score chats 1–5 and rate AI answers. A report shows what is working and what to fix.
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Single sign-on
Staff go from your own admin panel straight into the inbox. New agents are added on first sign-in.
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Chat widget
One script tag. A small button that loads the chat only when a visitor opens it, full screen on phones.
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Data and privacy
Find, export or delete a visitor's data, export your whole workspace, and keep a one-year activity log.
Learn more
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