Hibira Live Chat vs Zendesk
Hibira Live Chat or Zendesk for website chat
Zendesk is a full help desk for email, phone, chat and more, priced per agent. Hibira Live Chat does one job, website chat with a shared inbox and AI replies, at one price per workspace.
The short answer
- You mainly need chat on your website and want a low fixed price: Hibira Live Chat.
- You run email, phone and chat support with tickets and a large app marketplace: Zendesk.
Hibira Live Chat and Zendesk side by side
| Hibira Live Chat | Zendesk | |
|---|---|---|
| How it's priced | One monthly price per workspace, agents included | Per agent |
| Lowest paid plan | Starter: $29/month with 3 agents and 1,000 conversations | Suite Team, the lowest plan with live chat: $55 per agent/month billed yearly, $69 billed monthly |
| 5 agents, per month | $47 (Starter plus 2 extra agents at $9) | $275 billed yearly (5 × $55) |
| AI replies | 300 a month included from Starter; 1,000 more for $19 | 5 automated resolutions per agent a month included, then $1.50–$2.00 each |
| Single sign-on | JWT from Starter ($29); OIDC and SAML on Business ($199) | On every listed plan |
| Free plan | Yes: 2 agents, 100 conversations a month | No free plan; 14-day trial |
Figures for other products come from their official pricing pages, in US dollars before tax. Prices change, so check the vendor's page before you decide. Last checked . Zendesk pricing page
When Zendesk may suit you better
- You support customers by email, phone, social and chat, all as tickets.
- You need a help center, SLAs and a large app marketplace.
- You already use other Zendesk products.
When Hibira Live Chat may suit you better
- Website chat is your main channel and you don't need a full ticketing system.
- You want agents included in the price instead of paying per agent.
- You want a free plan to try it on a live site first.
Questions
Does Hibira Live Chat replace a Zendesk ticketing setup?
Not fully. We cover website chat, a shared inbox, AI replies, ratings and single sign-on. If you also need email and phone tickets, Zendesk or another help desk is the better fit.
How do we switch from Zendesk?
Replace the Zendesk snippet on your site with our one-line widget code, add your common questions to the knowledge base, and invite your team. Your past Zendesk conversations stay in Zendesk, so export them there before you cancel.
How current are these prices?
We check every figure against the vendor's official pricing page and show the date under the table. We re-check at least every three months. If you spot a change, tell us and we will fix it.
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