Hibira Live Chat vs Intercom
Hibira Live Chat or Intercom: which fits your team
Both put live chat on your website and give your team a shared inbox. The big difference is how you pay: Intercom charges per seat and per AI outcome, we charge one monthly price for the whole workspace.
The short answer
- A small team that wants AI replies at a fixed monthly cost: Hibira Live Chat.
- A team that needs email, WhatsApp, a help center and product tours in one tool: Intercom.
Hibira Live Chat and Intercom side by side
| Hibira Live Chat | Intercom | |
|---|---|---|
| How it's priced | One monthly price per workspace, agents included | Per seat, plus usage for AI |
| Lowest paid plan | Starter: $29/month with 3 agents and 1,000 conversations | Essential: $29 per seat/month, billed yearly (new-customer discounts may apply) |
| 5 agents, per month | $47 (Starter plus 2 extra agents at $9) | From $145 (5 × $29) |
| AI replies | 300 a month included from Starter; 1,000 more for $19 | Fin AI Agent: $0.99 per outcome |
| Single sign-on | JWT from Starter ($29); OIDC and SAML on Business ($199) | On Expert ($132 per seat/month) |
| Free plan | Yes: 2 agents, 100 conversations a month | No free plan; 14-day trial |
Figures for other products come from their official pricing pages, in US dollars before tax. Prices change, so check the vendor's page before you decide. Last checked . Intercom pricing page
When Intercom may suit you better
- You want email, WhatsApp, SMS and chat in one inbox.
- You need a help center, product tours or surveys from the same vendor.
- You prefer to pay for AI only when it resolves a conversation.
When Hibira Live Chat may suit you better
- You want one predictable monthly bill instead of seat and AI usage charges.
- You need single sign-on on a small plan, not only on the top tier.
- Your agents work in Chinese, Japanese, Korean, Thai or Vietnamese.
Questions
How do AI costs compare with Intercom Fin?
Fin is $0.99 per outcome. Hibira Live Chat includes 300 AI replies a month on Starter, 1,000 on Team and 2,000 on Business, and 1,000 extra replies are $19.
How do we switch from Intercom?
Replace the Intercom snippet on your site with our one-line widget code, add your common questions to the knowledge base, and invite your team. Your past Intercom conversations stay in Intercom, so export them there before you cancel.
How current are these prices?
We check every figure against the vendor's official pricing page and show the date under the table. We re-check at least every three months. If you spot a change, tell us and we will fix it.
More comparisons
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Hibira Live Chat vs Zendesk
Zendesk is a full help desk priced per agent. Hibira Live Chat focuses on website chat at one price per workspace.
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Hibira Live Chat vs LiveChat
LiveChat charges per seat and keeps 60 days of history on Essential. Hibira Live Chat includes agents and keeps a year from Starter.
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Hibira Live Chat vs Tidio
Tidio prices by billable conversations and sells its Lyro AI separately. Hibira Live Chat includes 1,000 conversations and AI replies from $29.
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Hibira Live Chat vs Crisp
Crisp prices per workspace with seats included, like we do. The differences are AI allowance, single sign-on and languages.
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Hibira Live Chat vs tawk.to
tawk.to is free, with paid add-ons for branding removal and AI. Hibira Live Chat bundles both into one plan with single sign-on.
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Hibira Live Chat vs Chatwoot
Chatwoot is open source and its cloud plans are priced per agent. Hibira Live Chat is hosted for you at one price per workspace.
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