Hibira Live Chat vs Tidio
Hibira Live Chat or Tidio: conversations and AI included
Both charge per workspace instead of per seat. Tidio counts billable conversations and sells its Lyro AI as a separate product. Hibira Live Chat includes more conversations and AI replies in each plan.
The short answer
- A busy site that wants many conversations and AI replies in one price: Hibira Live Chat.
- A low-traffic shop that wants many seats and marketing flows: Tidio.
Hibira Live Chat and Tidio side by side
| Hibira Live Chat | Tidio | |
|---|---|---|
| How it's priced | One monthly price per workspace, agents included | Per workspace, by billable conversations |
| Lowest paid plan | Starter: $29/month with 3 agents and 1,000 conversations | Starter: $29/month, or $24.17/month billed yearly; 100 billable conversations |
| 5 agents, per month | $47 (Starter plus 2 extra agents at $9) | $29 (Starter includes 10 seats) |
| AI replies | 300 a month included from Starter; 1,000 more for $19 | Lyro AI sold separately, from $32.50/month for 50 Lyro conversations |
| Single sign-on | JWT from Starter ($29); OIDC and SAML on Business ($199) | Not listed on the pricing page |
| Free plan | Yes: 2 agents, 100 conversations a month | Yes: 10 seats, 50 billable conversations |
Figures for other products come from their official pricing pages, in US dollars before tax. Prices change, so check the vendor's page before you decide. Last checked . Tidio pricing page
When Tidio may suit you better
- Your site gets few chats but you want many teammates in the inbox.
- You want marketing flows that reach visitors automatically.
- You want a visual builder for automated chatbot flows.
When Hibira Live Chat may suit you better
- You get hundreds of chats a month: Starter includes 1,000 conversations.
- You want AI replies included in the plan, not as a separate product.
- You need single sign-on for your agents.
Questions
What happens when we reach our conversation limit?
New chats switch to leave-a-message mode, so nothing is cut off. You can add 1,000 conversations for $12.
How do we switch from Tidio?
Replace the Tidio snippet on your site with our one-line widget code, add your common questions to the knowledge base, and invite your team. Your past Tidio conversations stay in Tidio, so export them there before you cancel.
How current are these prices?
We check every figure against the vendor's official pricing page and show the date under the table. We re-check at least every three months. If you spot a change, tell us and we will fix it.
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