Hibira Live Chat vs Chatwoot
Hibira Live Chat or Chatwoot: hosted for you, or open source
Chatwoot is open source: you can run it yourself or use their cloud, priced per agent. Hibira Live Chat is a hosted service with one monthly price per workspace.
The short answer
- You want to run and maintain your own server: Chatwoot self-hosted.
- You want it hosted, with agents and single sign-on in a $29 plan: Hibira Live Chat.
Hibira Live Chat and Chatwoot side by side
| Hibira Live Chat | Chatwoot | |
|---|---|---|
| How it's priced | One monthly price per workspace, agents included | Per agent; open source, can self-host |
| Lowest paid plan | Starter: $29/month with 3 agents and 1,000 conversations | Startups: $19 per agent/month |
| 5 agents, per month | $47 (Starter plus 2 extra agents at $9) | $95 (5 × $19) |
| AI replies | 300 a month included from Starter; 1,000 more for $19 | Captain: 300 credits on Startups, $20 per 1,000 more |
| Single sign-on | JWT from Starter ($29); OIDC and SAML on Business ($199) | On Enterprise ($99 per agent/month) |
| Free plan | Yes: 2 agents, 100 conversations a month | Yes: 2 agents, 500 conversations a month, 30-day history |
Figures for other products come from their official pricing pages, in US dollars before tax. Prices change, so check the vendor's page before you decide. Last checked . Chatwoot pricing page
When Chatwoot may suit you better
- You want to self-host and own the code and the server.
- You need channels beyond website chat in the same inbox.
- Your free-plan volume is above 100 conversations a month.
When Hibira Live Chat may suit you better
- You don't want to run, update or back up a server.
- You need single sign-on without paying $99 per agent.
- You want agents included in the price as the team grows.
Questions
Can we self-host Hibira Live Chat?
No. Hibira Live Chat is a hosted service. If self-hosting is a must, Chatwoot's open-source edition is a good option.
How do we switch from Chatwoot?
Replace the Chatwoot snippet on your site with our one-line widget code, add your common questions to the knowledge base, and invite your team. Your past Chatwoot conversations stay in Chatwoot, so export them there before you cancel.
How current are these prices?
We check every figure against the vendor's official pricing page and show the date under the table. We re-check at least every three months. If you spot a change, tell us and we will fix it.
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